Refund policy

Q: Can I return my products?

A: You can get in touch with us at yourAMAshop@gmail.com to arrange returns / refund in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/ invoice for verification purposes. 

This does not apply to Caricaturebyama products. Once payment is made, it is non-refundable as the process of designing has already started.

Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us at yourAMAshop@gmail.com about your defective products by providing the photos and we will follow up on this issue. 

Q: I received an incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at yourAMAshop@gmail.com with a photo of the incorrect item and your order reference no.

Q: I change my mind after my purchase. What should I do?

A: Please send in email to us at yourAMAshop@gmail.com with your order reference no. You are rquired to return the item(s) under own cost/ arrangement to us within 14 working days and share with us on the parcel tracking number.

Important note: Please note that returns are strictly not applicable for any promotion items.

 

Last updated: 12/2/2023